Customer Support

Welcome to the eNation Customer Support Portal! While many common issues can be handled over the phone, some issues are more appropriately handled by creating a support ticket. By creating a support ticket it allows us to collaborate together to best find the solution to your problem and leaves us a history of the support case. If you need to call you may certainly do so at (843) 340-2577. If an agent isn’t able to solve your problem right away, they will create a ticket on your behalf.

To create a support ticket you must have an account with eNation Worldwide. If you do not see the ability to create a support ticket below, you may need to Login.

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Although an agent can create tickets for most issues, there are some types of tickets (such as feedback, user/website complaints, order forms, etc.) that cannot be created by phone technicians and must be submitted directly by the customer via email, Customer Support Portal or an online form.

eNation is committed to protecting your account and your personal information. Therefore, we can only offer basic help and general information without verifying who you are.

If your ticket involves making changes to your hosting account or discussing confidential information, we must confirm that you are the account holder or someone authorized to act upon the account. If you submit a ticket via (email, online form or through an agent), we will request that you verify your identity.